Privacy Policy
What This Privacy Policy Covers
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This policy covers how We treat personal information that We collect and receive, including information related to your purchase and use of our website and services. Personal information is information about you that is personally identifiable like your name, address, e-mail address, or phone number, and that is not otherwise publicly available.
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By using any of our pages, in any way accessing this website, or using our other services, you are accepting the practices described in this policy.
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This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage. In addition, our associated companies may have their own privacy policies.
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On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: name, address, e-mail address or phone number, and that is not otherwise publicly available.
Use of Information
We use the information you provide about yourself when placing an order only to complete that order. When shipping gifts, we use the information you provide about others only to ship the product and to confirm delivery. We do not share any of this information with outside parties except to the extent necessary to complete your order.
We use return e-mail addresses to answer the emails we receive. Emails are not shared to third parties or not used for any other purpose. Finally, if you particapate in our customer feedback form. We will ask your permission to use on our website for only advertisement purposes. Initials, city and state. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections on your account. Credit Card Validation All on-line sales transactions are contingent on the positive identification and verification of credit card information. Confidentiality and Security Sensitive financial information, such as credit card information, is encrypted and protected online for your privacy and security.
Personal information collected by us is stored in secure databases, accessible only by us, our affiliated companies and service providers, and others authorized to have access.
We have physical, electronic, and procedural safeguards that comply with applicable regulations to protect personal information about you. Return Policy Please contact us immediately if there is a problem with the product (i.e. damage). Returned items must be unused and in the original condition in which it was shipped. If your package is damaged upon arrival, do not accept it, or if that is not possible, save all of the packaging materials and contact us immediately. We will work with you to replace any broken or damaged goods, but damaged items and boxes MUST be kept and returned to the shipping company for us to get reimbursed, and therefore for you to be reimbursed with replacement product or store credit. When return requests are accepted the customer must pay for shipping the return back to us. This cost will not be reimbursed by us. Upon our receipt, inspection and approval of the returned merchandise, we will issue a refund or credit, less the original shipping costs. Returns take up to 30 days processing. Shipping We do our best to expedite every order. We carefully check every item before shipping and we give extra care to our packaging to make sure every item arrives safely. Orders normally ship via UPS within 1-3 days when in stock and take up to 12-14 days to arrive. For your convenience, whenever we ship an order, we electronically mail a shipping confirmation notice. We DO NOT guarantee that an order received after 12:30PM (CST) will be shipped that same day. BECAUSE OF INVENTORY CONDITIONS (SOME ITEMS ARE DROP SHIPPED FROM THE MANUFACTURER), SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR SHIPPING POLICY SHOULD NOT BE INTERPRETED AS A GUARANTEE OR PROMISE THAT WE WILL SHIP ON A SPECIFIC DAY. IF YOU HAVE A QUESTION ABOUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL 713-582-0154 or email: support@accentsofhome.com. How to Contact Us Should you have any questions or concerns about these privacy policies, please send us an email: support@accentsofhome.com